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Posts Tagged ‘telephony’

Question: VoIP service providers?

I'm looking for an unlimited plan for a small business, I work from home as a call center agent and I don't want to run into an issue with a company freaking out if I go with a residential plan. I am also hoping to find a plan that includes unlimited calls to Europe. Any suggestions on a company that has good rates and excellent sound quality would be apprciated.
I have read people who used their phone alot had the company contact them and accuse them of using a residential line for business purposes, even if they weren't. One man said that his kids were on the phone pretty much 24-7 and they started billing him all these extra charges when he had unlimited calling.... I don't want to run into that myself.

Answer: There are several different phone companies that use the Internet for transport. All of them have one major flaw which they talk around. No phone company, regardless of the company, that uses the Internet for transport can guarentee voice quality. This is because the Internet does not pay heed to priority marked packets. VoIP requires voice packet priority to assure voice quality.

Secondly, your own LAN must be sufficiently robust to handle VoIP and must also provide priority to Voice Packets on its own LAN.

Many VoIP carriers tell you that you really need a faster Internet feed when you have voice quality issues. This is the case ONLY when the speed is too slow to handle VoIP and background data flow. However, Internet feed capacity does NOT in and of itself resolve the issue.

Many small businesses try these services - and ultimately they realize the voice quality is not acceptable. It is even worse for international calls. The root cause is not the VoIP service itself, it is that the Internet does not provide voice packet priority - and this fouls voice quality.

I am sure you will hear many state how wonderful their service is - and it may be. I also know many later find the service degrades and is unpredictable. When it works, it is fine; however it cannot be considered reliable always when the Internet is the carrier.

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